This policy applies to payments made for:

• Veils & Verses literary contests
• Publishing and manuscript-related services
• E-books and other digital publications
• Paperback books
• Other products or services offered through Veils & Verses

Different refund conditions may apply depending on the nature of the product or service purchased.

Contest registration fees are generally non-refundable once the registration has been successfully completed and the participant's entry has been registered.

A refund may be considered in exceptional circumstances, including duplicate payment, technical or administrative error, or contest cancellation by Veils & Verses.

Refunds will not ordinarily be provided for change of mind, missed deadlines, disqualification, or dissatisfaction with results.

Publishing services may involve manuscript review, editing, formatting, design, ISBN-related work, administrative processing, production, and other customized services.

Before work begins, cancellation may be requested and any eligible refund will be reviewed case by case.

After work has commenced, the amount paid may become non-refundable to the extent that services or resources have already been used.

After completion or publication, payments relating to completed services are generally non-refundable.

ISBN processing may involve administrative work and procedures dependent on the relevant issuing authority.

Payment for work already performed may not be refundable once that work has commenced.

Veils & Verses does not guarantee a specific approval timeline where the process depends on an external authority.

E-books are generally non-refundable once successfully delivered or access has been provided.

If the purchased e-book is not received due to an issue attributable to Veils & Verses, please contact us so we can investigate and provide the file or another suitable resolution.

A refund may be considered where the digital product cannot reasonably be delivered due to an issue attributable to Veils & Verses.

If a paperback arrives damaged, incorrectly supplied, or significantly different from the book ordered, customers may contact us within 7 days of delivery.

Please provide order details and photographs of the issue where applicable.

After review, Veils & Verses may provide a replacement or refund depending on the circumstances.

Minor variations in colour, printing, paper texture, or appearance may not qualify as defects.

Customers are responsible for providing accurate delivery information.

Veils & Verses will not ordinarily be responsible for failed delivery caused by incorrect address, incorrect phone number, missing address information, recipient unavailability, refusal to accept delivery, or other incorrect information supplied by the customer.

If a shipment is returned because of incorrect or incomplete information, any additional shipping or re-dispatch costs may be the responsibility of the customer.

If the same transaction is accidentally paid more than once, the customer should contact us with the relevant payment or order details.

After verification, the duplicate payment may be refunded to the original payment method.

If money is deducted but the transaction is not successfully recorded, the customer should contact us with the transaction details.

If the payment is later reversed by the provider or bank and Veils & Verses did not receive it, no separate refund may be necessary.

Where Veils & Verses receives a duplicate or otherwise erroneous payment, the transaction will be reviewed and a refund will be initiated where applicable.

To request a refund, cancellation, replacement, or other payment-related resolution, contact us through our official communication channels.

Please provide full name, order/registration ID, email address, phone number, date of payment, amount paid, payment reference number, reason for the request, and supporting documents or photographs where applicable.

Requests should be submitted as soon as reasonably possible after the issue is identified.

Every refund request will be reviewed according to the nature of the transaction and the stage of the relevant service.

Submitting a refund request does not automatically guarantee approval.

Where approved, the refundable amount will be determined based on the amount actually paid, services already performed, products already delivered, third-party costs already incurred, payment-processing charges, and the circumstances giving rise to the refund.

Approved refunds will normally be initiated to the original payment method used for the transaction, where technically possible.

The time required for the amount to appear may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution.

Customers should allow 5–10 working days for the refund to reflect after it has been initiated.

Refunds, where approved, will be processed through the original payment method or another appropriate electronic method mutually agreed upon where the original method is not technically available.

Cash refunds will not ordinarily be provided.

If Veils & Verses cancels a contest before it is completed, the organizers will communicate the available options to registered participants.

This may include a refund of the applicable registration fee, transfer to a rescheduled contest, or another reasonable alternative.

The specific arrangement will depend on the circumstances of the cancellation.

Veils & Verses reserves the right to update this Refund & Cancellation Policy when necessary to reflect changes in our services, products, payment processes, or applicable requirements.

The updated version will be published on this page with a revised Effective Date.

For refund, cancellation, replacement, or payment-related queries, please contact:

Veils & Verses
WhatsApp: +91 91140 16928
Instagram: @veils.and.verses
Email: cinetoclub@gmail.com

We will review genuine requests and communicate the outcome as soon as reasonably practicable.